Companies don't succeed, people do. As an organisation we understand that our success is all about people - our team and our clients. We must never lose sight of the 'people' being at the centre of everything.
Doing the Right Thing
There is never a right time to do the wrong thing. We all know instinctively what the right thing to do is, and so our focus is always to make the right decision, and to always do the right thing.
It takes courage to always do the right thing, to always tell the truth and simply be the best at what we do. It takes courage to change career, to open a new office, to enter a new market or country. Every day we must as an organisation and as individuals, act with courage.
Fun and Laughter
We spend a significant part of our lives in our profession - we must never forget that the journey is the most important thing, not necessarily the destination. Having fun and laughter along the way as well as ensuring the people around us do, will ensure we create a life worth living.
Our values are entrenched in how our Group operates - in the decisions we make and the actions we take. Our values provide the foundation for our success.
It's all about people.
Successfully buying and selling real estate is mostly about fulfilling people's needs, dreams and aspirations. That's why Harcourts people not only receive in-depth professional training which has become recognised as the benchmark for the entire industry, but they are committed to building meaningful and genuine relationships with their clients. And the huge volume of referrals and repeat business that generates is proof that this combination works to everyone's satisfaction.
A totally consultative approach is what makes the Harcourts way of doing things so seamless. Trust, honesty and integrity remain the company's personal hallmarks. Add to those attributes an intimate knowledge of the local market and current property trends, a solid work ethic plus well-developed negotiation skills and you have the perfect recipe for success.
Mike Green, Managing Director
"We are absolutely committed to providing exceptional personal service to our clients. We don't just pay lip service to our internal mission statement: 'To create clients for life through the finest service'. It is Harcourts heart and soul, and is fundamental to the positive attitude and success of our people."
We Create Success
Whenever anyone interacts with the organisation, they must be more successful for that interaction. Whether the person is a client, a business owner operating a Harcourts franchise or a receptionist, the organisation is committed to assisting and ensuring that that person achieves their goals, whatever they may be. We know that real estate clients want to deal with consultants that have knowledge, expertise, honesty and integrity, and are committed to achieving the best possible result for them. Above all they want to deal with real people - that's why we put absolute focus on creating a relationship of trust and respect with all our clients. We've found that this philosophy is great for achieving personal satisfaction, high morale and continued success.