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Harcourts Property Management COVID-19 Response

28-Aug-2020 13:21:37

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COVID-19 has returned to New Zealand, and whilst this is disappointing, your Harcourts property manager is prepared for any challenges that the various alert levels create.

Our property management team throughout New Zealand proved during the first wave of COVID-19 that we are resilient, diligent, and above all, prepared. Since then, Harcourts offices have streamlined their systems and processes even further to ensure that we can continue to respond to our clients’ needs and maintain service levels regardless of the alert level we are in. Whilst property management is not considered an essential service, we are equipped with the latest technology to enable our property managers to work from home with access to their data and information systems.

Below is a summary of what services we can and cannot provide during the various alert levels. We will be practicing physical distancing, adopting additional hygiene practices, and using contact tracing measures as required. If you have any concerns about how the alert levels may affect you, your tenant, or your investment, please contact your Harcourts property manager.

Alert Level 2
During Alert Level 2, property management is essentially business as usual, with some changes:

  • Routine inspections can take place during Alert Level 2 with additional hygiene practices and physical distancing.
  • Open homes of vacant properties are allowed with additional hygiene, physical distancing and contact tracing practices.
  • For property viewings, if a property is tenanted, the consent of the tenant
    is required.
  • Repairs and maintenance will be performed, with Tradespeople complying with health requirements
    and Government guidance issued in respect of their industry.
  • Our offices are open for business with additional hygiene, physical distancing and contact tracing practices in place.

Alert Level 3
During Alert Level 3, property managers
are working from home with access to our data and information systems. Some of the services that require contact will change:

  • Routine inspections cannot take place during Alert Level 3.
  • Private viewings of vacant properties are allowed but limited to two viewings per property per day and only two people from one extended bubble are allowed.
  • Private viewings of tenanted properties are allowed with the written consent of the tenant.
  • Moving house is permitted during Level 3, but the facilitation of a new tenancy and move must be ‘contactless’.
  • Maintenance can only occur in emergencies and with the tenants’ approval. An example of an
    emergency could be a blocked toilet or sewer. Emergency maintenance comes under essential services.
  • Our offices are not open to the public and in most cases will remain closed with property managers working from home.

Alert Level 4

During Alert Level 4, property managers will be working from home with access to data and information systems. This alert level effects all processes that require contact with others:

  • Routine inspections cannot take place during Alert Level 3 or 4.
  • No viewings of vacant or tenanted properties.
  • Moving house is not permitted during Alert Level 4 unless in case of emergency and the move can be facilitated without contact.
  • Only emergency repairs and maintenance relating to the health and safety of tenants and property
  • can be performed. An example of this could be a blocked toilet or sewer. Emergency maintenance comes under essential services.
  • All Harcourts offices are closed.

The above information is subject to change.

This article is featured in Harcourts' Property Management Focus Newsletter Issue 8, 2020

Topics: Property Management, Property Management Focus, harcourts new zealand, Corona Virus, COVID-19, Lockdown 2020