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May 12, 2021

Small team with a big heart

Topics: Press Release, Community 0

Who says size matters! A small but dedicated team of three sales consultants has achieved big results at Harcourts’ end of year awards.

Harcourts Huntly won the coveted Client Experience Award 2020/2021 for the Central region, outperforming 42 other Harcourts offices in the region, most of them much larger.

Rave reviews like these, from buyers and sellers alike, are a testament to a team that really cares for their clients:

“We have had the best service ever from Harcourts. Our agent Shelley Moffitt went out of her way.”

“Mary was fantastic to deal with, easy, responsive and very helpful!”

”Maria was very professional throughout the whole process. She made buying our first home easy.”

The Harcourts Client Experience Programme was created so that Harcourts offices could listen to, measure and act on feedback from their clients by anonymously surveying sellers and buyers. It uses a widely accepted tool called a Net Promoter Score (NPS) to measure customer satisfaction.

In the world of NPS, a score of 70 is considered ‘world class’, so Harcourts Huntly’s score of 72 is right up there with the very best. The score given by sellers was even higher, 74, which is superb, especially given the challenging year that has been.

“In our book, the Client Experience Award is the highest recognition we could get,” says Managing Director Dallas Hodge. “John and I are extremely proud of the entire team for their achievement.”

“We are a locally owned and operated family business,” says Dallas who has been with Harcourts for 20 years. “Our clients and our community come first so we make it our priority to employ locals and sponsor or donate to many community events. To get an award recognising the high level of customer service we provide to that community is just great!

 

Riverlands Agent