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December 05, 2017

Harcourts wins gold for Quality Service in real estate

Topics: Residential, Harcourts, New Zealand, Awards 0

Harcourts NZ has been awarded a Reader’s Digest Quality Service Gold award in real estate sales.

The annual awards are decided via a robust survey by market research agency, Catalyst. Fifteen hundred respondents were asked to nominate a service provider in up to 41 categories, including real estate sales. To qualify to vote on a category, respondents must have used a service provider from that industry.

Harcourts CEO Chris Kennedy says winning the award is a great validation of the high value its sales consultants place on offering great service to clients, culminating in a great sales result, and of the hard work they do to achieve that.

“It is really satisfying to know the public recognise the expertise and high service offered by our team.

“The Gold Quality Service Award sits nicely alongside the Reader’s Digest Most Trusted Award we’ve held since 2013.”

Readers Digest says it is confident that the results of this annual poll are the truly accurate measurement of New Zealand consumer sentiment in 2018.

Survey respondents were asked to rank their experience on the listed companies according to these questions: Was an individual customer experience provided? Was a genuine insight into the customer's needs demonstrated? Was dealing with the company quick and easy? Was the customer's expectation met and, even better, exceeded?