Harcourts NZ has been awarded the Reader’s Digest Quality Service Gold Award in real estate sales for the second consecutive year.
The annual awards are decided via a robust survey by market research agency, Catalyst. Fifteen hundred respondents were asked to nominate a service provider in up to 41 categories, including real estate sales. To qualify to vote on a category, respondents must have used a service provider from that industry.
Harcourts CEO Chris Kennedy says we are humbled that Harcourts clients compliment our service with average star rating of 4.7 out of 5. Winning the award is a great validation of the high value our sales consultants place on offering great service to clients, culminating in a great sales result, and of the hard work they do to achieve that. “It is really satisfying to know the public recognise the expertise and high service offered by our team.
The Gold Quality Service Award sits nicely alongside the Reader’s Digest Most Trusted Award we’ve held for six years in a row, 2013-2018.”
Readers Digest says it is confident that the results of this annual poll are the truly accurate measurement of New Zealand consumer sentiment in 2018, continuing into 2019.
Survey respondents were asked to rank their experience on the listed companies according to the survey questions which focused on customer experience, and whether the customer's expectation was met and, even better, exceeded.
Ciaran Lowney, Head of Operations Harcourts New Zealand collecting the Reader’s Digest Quality Service Gold Award in real estate sales