Service matters, especially when it comes to selling or investing in what is likely to be one of your biggest assets. In a market that has faced as many challenges as the one New Zealanders have been navigating for the past year, service matters more than ever.
“It’s truly an honour to be awarded the Reader’s Digest Quality Service Gold Award for real estate agencies for a fifth consecutive year,” says Harcourts New Zealand Managing Director Bryan Thomson. “It’s a vote of confidence from New Zealanders and one that we don’t take for granted.”
“In uncertain times, we all look to people and brands that we can trust. Harcourts has a long history of providing a professional, personalised service and that gives our clients peace of mind. When they work with Harcourts, they’re confident they’ll get a great result, but we can’t be complacent.”
“In the environment we’re currently living in, our people, processes and technology must be constantly adapting to make good on our promise of exceptional service, year after year. Being awarded the Gold Quality Service Award for five years and the Reader’s Digest Most Trusted Award for nine consecutive years tells us we’re doing that.”
This year’s Reader’s Digest Quality Service awards are based on five criteria: providing a personalised experience, understanding how the customer feels, making the process quick and easy, delivering on customer expectations, and being reliable. Market research agency, Catalyst, surveyed 2,100 New Zealanders who were asked to nominate a service provider in a wide range of categories, including real estate agencies. To qualify to vote in a category, the respondent must have used a service provider from that industry.